A Passion for What we do

An obsession with success.

Welcome, our team of experienced marketers have a passion for helping small businesses succeed. We understand that every brand is unique and has its own set of goals and challenges. That's why we take a customised approach to each of our clients, working closely with them to understand their business and create a tailored marketing plan that will achieve their specific goal and objectives.

Our team has extensive experience in all areas of marketing, including social media management, content creation, SEO, website strategy, email marketing, digital advertising, market research, and more. We pride ourselves on our ability to stay current with the latest trends and technologies, and we're always exploring new ways to help our clients succeed.

We're excited to learn more about your brand, and to share our expertise with you. Together, we can create a marketing strategy that will drive growth, increase brand awareness, and help you achieve your goals. Let's get started!

Giovanni Sizino Ennes

Giovanni brings a potent blend of entrepreneurial spirit and digital marketing expertise. A graduate in Mass Communications and Advertising, Giovanni has honed his skills in various ventures, including legal translation at a solicitors and a digital blockchain venture leveraging NFTs at a vintage re-sale. With a keen focus on innovation, he pioneered our unique SMIP system. His dedication to community service mirrors in our business model, promoting a symbiotic relationship between brands and influencers. Giovanni's leadership guides Adlixir towards a dynamic future in marketing.

Tom Hutchings

Tom exemplifies the new age of digital marketing. His expansive knowledge spans from social media management to video editing, web design, and influencer partnerships. As a former digital marketing apprentice, Tom's hands-on experience aids in creating engaging content and managing complex operations. Equipped with a diploma in Digital Media Production, he boasts an array of skills in graphic design, photography, and filmography. His ambition and dedication fuel Adlixir's success, while his focus on continuous growth and achievement ensures our forward momentum in the industry.

Terms & Conditions

Last updated June 2023

Operational Policies

Privacy Policy

Welcome to Adlixir's Privacy Policy. At Adlixir, we take your privacy seriously and are committed to protecting your personal information. Please read the following information carefully to understand how we collect, use, and protect your personal information.

Type of Website

Adlixir is a digital marketing service team that manages the digital presence of local businesses in the UK.

Personal Information Collected

We collect personal information from users such as their name, email address, phone number, and company name. We also collect information about their business such as their website URL, business address, and details about their products or services.

How Information is Collected

We collect this information through our website's sign-up form, which users fill out in order to become a client of Adlixir.

How Information is Used

We use this information to provide our digital marketing services to our clients, including website optimization, content creation, and social media management. We also use this information to send clients marketing emails and other relevant communications.

Sharing of Information

We do not share this information with third parties, except for trusted partners who help us provide our services, such as payment processors or email service providers.

Security Measures

We take steps to ensure the security of our clients' personal information, including using SSL encryption for our website, restricting access to client data, and regularly monitoring our systems for potential breaches.

User Rights

Users have the right to request access, correction, or deletion of their personal information, which they can do by contacting us at [contact information]. We will respond to such requests within 30 days.

Changes to This Privacy Policy

Adlixir reserves the right to update or change this Privacy Policy at any time. We will notify users of any changes by posting the new Privacy Policy on our website. Users are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at adlixir@zohomail.eu

COOKIE POLICY

At Adlixir, we use cookies to enhance your browsing experience on our website. Cookies are small text files that are placed on your device when you visit a website. They help us to remember your preferences and improve the performance of our website. By using our website, you consent to our use of cookies as described in this policy.

Types of Cookies:

We use both session cookies and persistent cookies on our website. Session cookies are temporary and are deleted when you close your browser. They are used to maintain your browsing session and enable you to navigate the website. Persistent cookies, on the other hand, remain on your device until they expire or you delete them. These cookies are used to remember your preferences and improve your user experience.

Third-Party Cookies:

We also use third-party cookies for website analytics and advertising. These cookies collect information about your browsing behaviour on our website and are shared with our analytics and advertising partners. For more information about the third-party cookies we use, please refer to our Privacy Policy.

Cookie Consent:

We obtain user consent for the use of cookies through a pop-up banner on our website. By clicking "accept" on the banner, you consent to the use of cookies as described in this policy and our Privacy Policy. You can also adjust your browser settings to control or delete cookies. However, please note that disabling cookies may limit your ability to use certain features of our website.

If you have any questions or concerns about our use of cookies, please contact us at adlixir@zohomail.eu

RETURN POLICY

At Adlixir, we are committed to providing our clients with high-quality digital marketing services. However, we understand that there may be circumstances in which a client wishes to request a refund. This section outlines our refund policy and provides information on how to request a refund.

What is your policy on refunds?

We offer refunds for our digital marketing services in accordance with the terms set out in this policy. Our refund policy does not affect your statutory rights as a consumer.

Under what circumstances are refunds allowed?

We will provide a refund if the client is not satisfied with the digital marketing services provided by Adlixir. Refunds may be granted for the following reasons:

-The services provided did not meet the client's expectations or requirements.
-The services provided were not as described on our website.
-The services provided were not delivered within the agreed time frame.
-We do not offer refunds for services that have been completed or delivered in full.

How long do customers have to request a refund?

Customers have up to 14 days from the date of purchase to request a refund for any digital marketing services that have not been started or delivered. For services that have already been started or delivered, the client must request a refund within 7 days of the service being delivered.

What is the process for requesting a refund?

To request a refund, the client must contact us by email at adlixir@zohomail.eu and provide the following information:

-The reason for the refund request.
-The service(s) for which the refund is being requested.
-The date of purchase.
-The client's name and contact information.

How long does it take to process a refund?

Once we receive the refund request, we will review the request and respond to the client within 7 business days. If the refund is approved, we will initiate the refund process immediately. The refund will be issued using the same payment method that was used for the original purchase.

What is your policy on partial refunds?

We may offer partial refunds if only part of the digital marketing service has been completed or delivered, and the client is not satisfied with the service. The amount of the partial refund will be determined on a case-by-case basis.

Are there any non-refundable fees or charges that customers should be aware of?

There are no non-refundable fees or charges associated with requesting a refund for our digital marketing services. However, we are not responsible for any fees or charges that may be imposed by the client's bank or payment provider.

We reserve the right to amend this Refund Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website.

INTELLECTUAL PROPERTY POLICY

At Adlixir, we take intellectual property rights seriously. We retain ownership of all intellectual property associated with our digital marketing services, including but not limited to our website, software, and marketing materials. This includes all trademarks, logos, slogans, and other proprietary information. Any unauthorized use of our intellectual property is strictly prohibited.

Third parties may only use Adlixir's intellectual property with our express written permission. Any use of our intellectual property without our consent is a violation of our rights and will be subject to legal action.

We do permit limited use of our intellectual property by our clients, solely for the purpose of promoting their business with the help of our digital marketing services. This use must be in accordance with our guidelines and terms of service.

In the event that a third party infringes on Adlixir's intellectual property, we will take all necessary legal action to protect our rights. This may include seeking injunctive relief, damages, and other remedies as allowed by law.

By using Adlixir's digital marketing services, you acknowledge and agree to our ownership of our intellectual property and our policies regarding its use. You may not copy, reproduce, modify, distribute, or create derivative works from any of our intellectual property without our prior written consent.

If you have any questions or concerns about our Intellectual Property Policy, please contact us at adlixir@zohomail.eu

SECURITY POLICY

At Adlixir, we take the security of our website and our customers' data very seriously. We understand that your personal information is valuable and must be protected against unauthorized access, use, or disclosure. That's why we have implemented a range of security measures to ensure that your data is safe with us.

Data Transmission and Storage:

All data transmissions to and from our website are secured using SSL encryption. This ensures that any information you share with us is protected from prying eyes. We store and protect sensitive information, such as customer names and contact information, using secure servers and firewalls. We regularly review and update our security measures to ensure that your data is always protected.

Employee Training and Security Protocols:

Our staff undergo regular training and follow strict security protocols to safeguard customer data. All employees are required to sign a confidentiality agreement and adhere to our security policies and procedures. We limit access to customer data only to those employees who require it to perform their job responsibilities.

Threat Monitoring and Incident Response:

We regularly monitor our website for potential security threats and take prompt action to mitigate any risks. In the event of a security incident, we will follow our incident response plan to promptly identify and contain the issue, notify affected parties, and take steps to prevent a recurrence.

Legal and Industry Compliance:

We comply with all applicable legal requirements and industry standards for data security, including the UK's Data Protection Act and the General Data Protection Regulation (GDPR). We also undergo regular audits to ensure that we meet these standards and maintain the highest level of data security.

Conclusion:

By using our website, you can be confident that your data is protected by industry-leading security measures and that we will take all necessary steps to maintain the security and confidentiality of your personal information. We are committed to protecting your data and ensuring that you have a safe and secure experience with us.

CUSTOMER SUPPORT POLICY

We also offer a comprehensive knowledge base that includes frequently asked questions, user manuals, and troubleshooting guides. This resource is available 24/7 and is designed to help customers find answers to their questions quickly and easily.

In addition to our standard support services, we also offer training and onboarding for new clients to ensure that they have a smooth and successful experience with our services. Our team is dedicated to helping our clients achieve their goals and will work closely with them to ensure that they are getting the most out of our services.

At Adlixir, we believe that providing excellent customer support is essential to building strong, long-lasting relationships with our clients. We are committed to being responsive, professional, and helpful in all our interactions, and we take pride in our ability to solve problems quickly and efficiently.

If you have any questions or concerns, please do not hesitate to reach out to our customer support team. We are always here to help and are committed to providing the best possible support to our clients.

PAYMENT PROCESSING POLICY

At Adlixir, we understand that payment processing is a critical aspect of our service. We are committed to providing our customers with a secure and convenient payment processing experience. We accept payments from all major credit and debit cards, as well as bank transfers. All payment transactions are processed through a secure third-party payment gateway to ensure that our customers' sensitive financial information is protected.

We take payment issues and disputes seriously and are committed to working with our customers to resolve them as quickly and efficiently as possible. Our team is dedicated to providing prompt and professional support to our customers with any payment-related issues. If necessary, we may charge a reasonable fee for any additional services required to resolve the issue.

At Adlixir, we comply with all applicable laws and regulations related to payment processing, including the Payment Card Industry Data Security Standard (PCI DSS). We continuously monitor our payment processing systems and procedures to ensure that they meet or exceed the industry's best practices for security and compliance.

We reserve the right to modify our payment processing policies and fees at any time, with reasonable notice provided to our customers. Any changes to our payment processing policies will be communicated to our customers via email or through our website. If you have any questions or concerns regarding our payment processing policies, please contact our customer support team, and we will be happy to assist you.

DISCLAIMER

Adlixir is a digital marketing service team that manages the digital presence of local businesses in the UK. We offer a variety of products and services related to digital marketing, including campaign management, social media management, search engine optimization, and more.

While we strive to provide accurate and up-to-date information, the content on our website is provided for informational purposes only and should not be considered as professional advice or guidance. We make no warranties or representations, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

Adlixir will not be liable for any loss or damage of any nature arising from the use of, or reliance on, the website or its contents. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages. We make no guarantees or warranties regarding the availability, quality, or functionality of the website or its products and services.

All content and materials available on our website, including but not limited to text, graphics, website name, code, images, and logos are the intellectual property of Adlixir and are protected by applicable laws. Any inappropriate use, including but not limited to the reproduction, distribution, display, or transmission of any content on this site is strictly prohibited.

By accessing and using this website, you accept and agree to be bound by these terms and conditions without limitation or qualification. If you do not accept these terms and conditions, please exit the website immediately.

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